Support is First Class
- We have NOT outsourced our customer support. The support team is very knowledgeable about the software and is also involved in the Awana program.
- We have invested in a professional, commercial-grade support solution that enables us to provide excellent assistance and training while viewing your desktop with you. With your permission, we can also control your PC remotely.
- We do NOT limit you to email-only support. Clubs who stay current with their annual support plan will have have access to the AWdb Forum, Freshdesk knowledge base (for the Web App), telephone, email, and Remote Support Portal.
- If your "day job" prevents you from working with support during normal operation hours, just send an email and we'll be happy to schedule an appointment to help you in the evening or on the weekend.